Last updated: June 2026

We want you to love every Healoram product. If you are not satisfied for any reason, here is how we will make it right.

1. RETURN WINDOW

You may initiate a return within 7 days of your delivery date.

2. ELIGIBLE RETURNS

We accept returns in the following cases:
– Product received in a damaged or broken condition
– Wrong product delivered (different from what was ordered)
– Product has a manufacturing defect
– Genuine skin reaction to the product (see Section 4)
– Product seal is intact but contents do not match the description

3. NON-ELIGIBLE RETURNS

We are unable to accept returns in the following cases:
– Products that have been used, unless being returned due to a documented skin reaction
– Returns initiated after 7 days from the delivery date
– Products returned without original packaging or with a missing or tampered batch number
– Damage caused by misuse, improper storage, or tampering after delivery

4. SKIN REACTION RETURNS

We take adverse skin reactions seriously. If you experience a reaction, please contact us at support@healoram.com with:
– Your order number
– A photograph of the affected area
– The product batch number (printed on the product packaging)

We will review your case within 48 business hours and process a full refund if the reaction is assessed as product-related.

5. HOW TO INITIATE A RETURN

Step 1: Email support@healoram.com with the subject line: Return Request — [Your Order Number]
Step 2: Attach clear photographs of the product showing the damage, defect, or wrong item received
Step 3: Our team will respond within 24 business hours with return instructions
Step 4: Pack the product securely in its original packaging. We will arrange a reverse pickup at no cost to you.

6. REFUND TIMELINE

Once we receive and inspect the returned product, your refund will be processed within 2 business days. The refunded amount will be credited to your original payment method (UPI, debit or credit card, or net banking) within 5–7 business days, subject to your bank’s processing times.

For payment gateway failures where no order was fulfilled, refunds are processed automatically by Razorpay within 5–7 business days.

7. EXCHANGES

We offer a one-time exchange for orders involving a wrong product or manufacturing defect. Please indicate your preference (refund or replacement) when initiating your return request.

8. ORDER CANCELLATIONS

Orders may be cancelled within 2 hours of placement by emailing support@healoram.com with your order number. Once an order has been dispatched, cancellation is no longer possible — the return process will apply instead.

9. YOUR CONSUMER RIGHTS

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you feel your complaint has not been resolved adequately, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

10. CONTACT

For all return and refund queries:
Email: support@healoram.com
Response time: within 24 business hours (Monday to Saturday)